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Bug Reporting and Triaging Guide

StoryBoard

All ironic projects use StoryBoard for tracking both bugs and enhancement requests (RFE). The ironic project group lists all our projects.

Note

Ironic is developed as part of OpenStack and therefore uses the openstack/ namespace.

StoryBoard is somewhat different from traditional bug tracking systems because every story is not linked to a project itself, but rather through its tasks. A story represents an issue you are facing or an enhancement you want to see, while tasks represent individual action items which can span several projects. When creating a story, you'll also need to create the first task. If unsure, create a task against openstack/ironic.

Reporting Guide

We are constantly receiving a lot of requests, so it's important to file a meaningful story for it to be acted upon. A good story:

specifies why a change is needed.
explains how to reproduce the described condition.

Note

Please try to provide a reproducer based on unit tests, devstack <deploy_devstack> or bifrost. While we try our best to support users using other installers and distributions, it may be non-trivial without deep knowledge of them. If you're using a commercial distribution or a product, please try contacting support first.
should be understandable without additional context. For example, if you see an exception, we will need the full traceback.
should not be too verbose either. Unfortunately, we cannot process a few days worth of system logs to find the problems, we expect your collaboration.
is not a question or a support request. Please see contributing for the ways to contact us.
provides a way to contact the reporter. Please follow the comments and expect follow-up emails, but ideally also be on IRC for questions.

An enhancement request additionally:

benefits the overall project, not just one consumer. If you have a case that is specific to your requirements, think about ways to make ironic extensible to be able to cover it.
does not unnecessary increase the project scope. Consider if your idea can be implemented without changing ironic or its projects, maybe it actually should?

Triaging Guide

The bug triaging process involves checking new stories to make sure they are actionable by the team. This guide is mostly targeting the project team, but we would appreciate if reporters could partly self-triage their own requests.

Determine if the request is valid and complete. Use the checklist in the Reporting Guide for that.
Is the request a bug report or an enhancement request (an RFE)? The difference is often subtle, the key question to answer is if the described behavior is expected.

Add an rfe tag to all enhancement requests and propose it for the "RFE Review" section of the weekly meeting.
Does the RFE obviously require a spec? Usually this is decided when an RFE is reviewed during the meeting, but some requests are undoubtedly complex, involve changing a lot of critical parts and thus demand a spec.

Add a needs-spec tag to enhancement requests that obviously need a spec. Otherwise leave it until the meeting.
Apply additional tags:
- All hardware type specific stories should receive a corresponding tag (e.g. ipmi, idrac, etc).
- API-related stories should have an api tag.
- CI issues should have a gate tag.

The next actions must only be done by a core team member (or an experienced full-time contributor appoined by the PTL):

Can the RFE be automatically approved? It happens if the RFE requests an implementation of a driver feature that is already implemented for other drivers and does not pose additional complexity.

If the RFE can be automatically approved, apply the rfe-approved tag. If unsure, never apply the tag! Talk to the PTL instead.
Does the RFE have a corresponding spec approved? If yes, apply the rfe-approved tag.
In the end, apply the ironic-triaged tag to make the story as triaged.

Expiring Bugs

While we hope to fix all issues that our consumers hit, it is unfortunately not realistic. Stories may be closed by marking all their tasks INVALID in the following cases:

No solution has been proposed in 1 calendar year.
Additional information has been requested from the reporter, and no update has been provided in 1 calendar month.
The request no longer aligns with the direction of the project.