diff --git a/neutron/agent/windows/utils.py b/neutron/agent/windows/utils.py
index f97d3e45ef2..515a122a005 100644
--- a/neutron/agent/windows/utils.py
+++ b/neutron/agent/windows/utils.py
@@ -13,6 +13,7 @@
 #    License for the specific language governing permissions and limitations
 #    under the License.
 
+import ctypes
 import io
 import os
 
@@ -38,6 +39,8 @@ LOG = logging.getLogger(__name__)
 subprocess = eventlet.patcher.original('subprocess')
 subprocess.threading = eventlet.patcher.original('threading')
 
+ERROR_KEY_DELETED = 0x03FA
+
 
 def create_process(cmd, run_as_root=False, addl_env=None,
                    tpool_proxy=True):
@@ -71,8 +74,16 @@ def _get_wmi_process(pid):
     if not pid:
         return None
 
-    conn = wmi.WMI()
-    processes = conn.Win32_Process(ProcessId=pid)
+    try:
+        conn = wmi.WMI()
+        processes = conn.Win32_Process(ProcessId=pid)
+    except wmi.x_wmi as exc:
+        hresult = exc.com_error.hresult
+        err_code = ctypes.c_uint(hresult).value & 0xFFFF
+        if err_code == ERROR_KEY_DELETED:
+            return None
+        raise
+
     if processes:
         return processes[0]
     return None
diff --git a/neutron/tests/unit/agent/windows/test_utils.py b/neutron/tests/unit/agent/windows/test_utils.py
index 229f6fe1395..6c291e760d6 100644
--- a/neutron/tests/unit/agent/windows/test_utils.py
+++ b/neutron/tests/unit/agent/windows/test_utils.py
@@ -26,6 +26,13 @@ from neutron.agent.windows import utils
 from neutron.tests import base
 
 
+class x_wmi(Exception):
+    def __init__(self, info='', com_error=None):
+        super(x_wmi, self).__init__(info)
+        self.info = info
+        self.com_error = com_error
+
+
 @ddt.ddt
 class WindowsUtilsTestCase(base.BaseTestCase):
     @mock.patch('os.environ', {mock.sentinel.key0: mock.sentinel.val0})
@@ -87,6 +94,25 @@ class WindowsUtilsTestCase(base.BaseTestCase):
         if pid:
             mock_conn.Win32_Process.assert_called_once_with(ProcessId=pid)
 
+    @ddt.data({},
+              {"hresult": 0xff,
+               "expect_exc": True})
+    @ddt.unpack
+    @mock.patch.object(utils, 'wmi', create=True)
+    def test_get_wmi_process_exc(self, mock_wmi, expect_exc=False,
+                                 hresult=0x800703FA):
+        mock_conn = mock_wmi.WMI.return_value
+        mock_wmi.x_wmi = x_wmi
+        com_error = mock.Mock(hresult=hresult)
+        exc = x_wmi(com_error=com_error)
+        mock_conn.Win32_Process.side_effect = exc
+
+        if expect_exc:
+            self.assertRaises(
+                x_wmi, utils._get_wmi_process, mock.sentinel.pid)
+        else:
+            self.assertIsNone(utils._get_wmi_process(mock.sentinel.pid))
+
     @ddt.data(True, False)
     @mock.patch.object(utils, '_get_wmi_process')
     def test_kill_process(self, process_exists, mock_get_process):