=======
Summary
=======

One key element of systems administration that is often overlooked is
that end users are the reason systems administrators exist. Don't go the
BOFH route and terminate every user who causes an alert to go off. Work
with users to understand what they're trying to accomplish and see how
your environment can better assist them in achieving their goals. Meet
your users needs by organizing your users into projects, applying
policies, managing quotas, and working with them.