398 lines
19 KiB
XML
398 lines
19 KiB
XML
<?xml version="1.0" encoding="UTF-8"?>
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<appendix xmlns="http://docbook.org/ns/docbook"
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xmlns:xi="http://www.w3.org/2001/XInclude"
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xmlns:xlink="http://www.w3.org/1999/xlink"
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version="5.0"
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xml:id="app_community_support">
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<?dbhtml stop-chunking?>
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<title>Community support</title>
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<para>The following resources are available to help you run and use
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OpenStack. The OpenStack community constantly improves and
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adds to the main features of OpenStack, but if you have
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any questions, do not hesitate to ask. Use the
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following resources to get OpenStack support,
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and troubleshoot your installations.</para>
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<section xml:id="support-documentation">
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<title>Documentation</title>
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<para>For the available OpenStack documentation, see <link
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xlink:href="http://docs.openstack.org"
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>docs.openstack.org</link>.</para>
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<para>To provide feedback on documentation, join and use the
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<email>openstack-docs@lists.openstack.org</email>
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mailing list at <link
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xlink:href="http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack-docs"
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>OpenStack Documentation Mailing List</link>, or <link
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xlink:href="https://bugs.launchpad.net/openstack-manuals/+filebug"
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>report a bug</link>.</para>
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<para>The following books explain how to install an OpenStack
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cloud and its associated components:</para>
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<itemizedlist>
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<listitem>
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<para>
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<link
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xlink:href="http://docs.openstack.org/kilo/install-guide/install/zypper/content/">
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<citetitle>Installation Guide for openSUSE 13.2 and
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SUSE Linux Enterprise Server 12</citetitle>
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</link></para>
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</listitem>
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<listitem>
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<para>
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<link
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xlink:href="http://docs.openstack.org/kilo/install-guide/install/yum/content/">
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<citetitle>Installation Guide for Red Hat
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Enterprise Linux 7, CentOS 7, and
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Fedora 21</citetitle>
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</link></para>
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</listitem>
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<listitem>
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<para>
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<link
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xlink:href="http://docs.openstack.org/kilo/install-guide/install/apt/content/">
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<citetitle>Installation Guide for Ubuntu
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14.04 (LTS)</citetitle>
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</link></para>
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</listitem>
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</itemizedlist>
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<para>The following books explain how to configure and run an
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OpenStack cloud:</para>
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<itemizedlist>
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<listitem>
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<para><link
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xlink:href="http://docs.openstack.org/arch-design/content/"
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><citetitle>Architecture Design
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Guide</citetitle></link></para>
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</listitem>
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<listitem>
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<para>
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<link
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xlink:href="http://docs.openstack.org/admin-guide-cloud/content/"
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><citetitle>Cloud Administrator
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Guide</citetitle></link></para>
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</listitem>
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<listitem>
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<para><link
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xlink:href="http://docs.openstack.org/kilo/config-reference/content/"
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><citetitle>Configuration
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Reference</citetitle></link></para>
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</listitem>
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<listitem>
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<para><link
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xlink:href="http://docs.openstack.org/ops/"
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><citetitle>Operations
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Guide</citetitle></link></para>
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</listitem>
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<listitem>
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<para><link
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xlink:href="http://docs.openstack.org/networking-guide/"
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><citetitle>Networking
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Guide</citetitle></link></para>
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</listitem>
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<listitem>
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<para><link
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xlink:href="http://docs.openstack.org/high-availability-guide/content/"
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><citetitle>High Availability
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Guide</citetitle></link></para>
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</listitem>
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<listitem>
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<para><link
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xlink:href="http://docs.openstack.org/sec/"
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><citetitle>Security
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Guide</citetitle></link></para>
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</listitem>
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<listitem>
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<para><link
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xlink:href="http://docs.openstack.org/image-guide/content/"
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><citetitle>Virtual Machine Image
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Guide</citetitle></link></para>
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</listitem>
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</itemizedlist>
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<para>The following books explain how to use the OpenStack
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dashboard and command-line clients:</para>
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<itemizedlist>
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<listitem>
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<para>
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<link
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xlink:href="http://docs.openstack.org/api/quick-start/content/"
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><citetitle>API Quick
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Start</citetitle></link></para>
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</listitem>
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<listitem>
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<para>
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<link
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xlink:href="http://docs.openstack.org/user-guide/"
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><citetitle>End User
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Guide</citetitle></link></para>
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</listitem>
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<listitem>
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<para>
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<link
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xlink:href="http://docs.openstack.org/user-guide-admin/"
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><citetitle>Admin User
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Guide</citetitle></link></para>
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</listitem>
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<listitem>
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<para>
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<link
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xlink:href="http://docs.openstack.org/cli-reference/content/"
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><citetitle>Command-Line Interface
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Reference</citetitle></link></para>
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</listitem>
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</itemizedlist>
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<para>The following documentation provides reference and
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guidance information for the OpenStack APIs:</para>
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<itemizedlist>
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<listitem>
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<para><link
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xlink:href="http://developer.openstack.org/api-ref.html"
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>OpenStack API Complete
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Reference (HTML)</link></para>
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</listitem>
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<listitem>
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<para><link
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xlink:href="http://developer.openstack.org/api-ref-guides/bk-api-ref.pdf"
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>API Complete Reference (PDF)</link></para>
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</listitem>
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</itemizedlist>
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<para>The <link
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xlink:href="http://docs.openstack.org/training-guides/content/"
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><citetitle>Training Guides</citetitle></link>
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offer software training for cloud administration and
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management.</para>
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</section>
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<section xml:id="support-ask_openstack">
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<title>ask.openstack.org</title>
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<para>During the set up or testing of OpenStack, you might
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have questions about how a specific task is completed or
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be in a situation where a feature does not work correctly.
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Use the <link xlink:href="http://ask.openstack.org"
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>ask.openstack.org</link> site to ask questions and
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get answers. When you visit the <link
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xlink:href="http://ask.openstack.org"
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>http://ask.openstack.org</link> site, scan the
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recently asked questions to see whether your question has
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already been answered. If not, ask a new question. Be sure
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to give a clear, concise summary in the title and provide
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as much detail as possible in the description. Paste in
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your command output or stack traces, links to screen
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shots, and any other information which
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might be useful.</para>
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</section>
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<section xml:id="support-mailing-lists">
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<title>OpenStack mailing lists</title>
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<para>A great way to get answers and insights is to post your
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question or problematic scenario to the OpenStack mailing
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list. You can learn from and help others who might have
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similar issues. To subscribe or view the archives, go to
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<link
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xlink:href="http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack"
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>http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack</link>.
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You might be interested in the other mailing lists for
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specific projects or development, which you can find <link
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xlink:href="http://wiki.openstack.org/MailingLists">on
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the wiki</link>. A description of all mailing lists is
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available at <link
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xlink:href="http://wiki.openstack.org/MailingLists"
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>http://wiki.openstack.org/MailingLists</link>.</para>
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</section>
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<section xml:id="support-wiki">
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<title>The OpenStack wiki</title>
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<para>The <link xlink:href="http://wiki.openstack.org/">OpenStack
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wiki</link> contains a broad range of topics but some of the
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information can be difficult to find or is a few pages deep.
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Fortunately, the wiki search feature enables you to search by title
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or content. If you search for specific information, such as about
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networking or nova, you can find a large amount of relevant
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material. More is being added all the time, so be sure to check back
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often. You can find the search box in the upper-right corner of any
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OpenStack wiki page.</para>
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</section>
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<section xml:id="support-bugs-area">
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<title>The Launchpad Bugs area</title>
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<para>The OpenStack community values your set up and testing efforts and
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wants your feedback. To log a bug, you must sign up for a Launchpad
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account at <link xlink:href="https://launchpad.net/+login"
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>https://launchpad.net/+login</link>. You can view existing bugs
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and report bugs in the Launchpad Bugs area. Use the search feature
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to determine whether the bug has already been reported or already
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been fixed. If it still seems like your bug is unreported, fill out
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a bug report.</para>
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<para>Some tips:</para>
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<itemizedlist>
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<listitem>
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<para>Give a clear, concise summary.</para>
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</listitem>
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<listitem>
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<para>Provide as much detail as possible in the
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description. Paste in your command output or stack
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traces, links to screen shots, and any
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other information which might be useful.</para>
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</listitem>
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<listitem>
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<para>Be sure to include the software and package
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versions that you are using, especially if you are
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using a development branch, such as,
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<literal>"Juno release" vs git commit
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bc79c3ecc55929bac585d04a03475b72e06a3208</literal>.</para>
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</listitem>
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<listitem>
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<para>Any deployment-specific information is helpful, such as
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whether you are using Ubuntu 14.04 or are performing a
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multi-node installation.</para>
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</listitem>
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</itemizedlist>
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<para>The following Launchpad Bugs areas are available:</para>
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<itemizedlist>
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<!-- Core projects, sorted alphabetically -->
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<listitem>
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<para><link
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xlink:href="https://bugs.launchpad.net/cinder"
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>Bugs: OpenStack Block Storage
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(cinder)</link></para>
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</listitem>
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<listitem>
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<para><link
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xlink:href="https://bugs.launchpad.net/nova"
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>Bugs: OpenStack Compute (nova)</link></para>
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</listitem>
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<listitem>
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<para><link
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xlink:href="https://bugs.launchpad.net/horizon"
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>Bugs: OpenStack Dashboard
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(horizon)</link></para>
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</listitem>
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<listitem>
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<para><link
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xlink:href="https://bugs.launchpad.net/keystone"
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>Bugs: OpenStack Identity
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(keystone)</link></para>
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</listitem>
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<listitem>
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<para><link
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xlink:href="https://bugs.launchpad.net/glance"
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>Bugs: OpenStack Image service
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(glance)</link></para>
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</listitem>
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<listitem>
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<para><link
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xlink:href="https://bugs.launchpad.net/neutron"
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>Bugs: OpenStack Networking
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(neutron)</link></para>
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</listitem>
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<listitem>
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<para><link
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xlink:href="https://bugs.launchpad.net/swift"
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>Bugs: OpenStack Object Storage
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(swift)</link></para>
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</listitem>
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<!-- Modules, sorted alphabetically -->
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<listitem>
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<para><link
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xlink:href="https://bugs.launchpad.net/ironic"
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>Bugs: Bare metal service (ironic)</link></para>
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</listitem>
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<listitem>
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<para><link
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xlink:href="https://bugs.launchpad.net/sahara"
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>Bugs: Data processing service
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(sahara)</link></para>
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</listitem>
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<listitem>
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<para><link
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xlink:href="https://bugs.launchpad.net/trove"
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>Bugs: Database service (trove)</link></para>
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</listitem>
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<listitem>
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<para><link
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xlink:href="https://bugs.launchpad.net/heat"
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>Bugs: Orchestration (heat)</link></para>
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</listitem>
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<listitem>
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<para><link
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xlink:href="https://bugs.launchpad.net/ceilometer"
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>Bugs: Telemetry (ceilometer)</link></para>
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</listitem>
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<listitem>
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<para><link
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xlink:href="https://bugs.launchpad.net/zaqar"
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>Bugs: Message Service (zaqar)</link></para>
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</listitem>
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<!-- Programs, sorted alphabetically -->
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<listitem>
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<para><link
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xlink:href="https://bugs.launchpad.net/openstack-api-site"
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>Bugs: OpenStack API Documentation
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(developer.openstack.org)</link></para>
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</listitem>
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<listitem>
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<para><link
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xlink:href="https://bugs.launchpad.net/openstack-manuals"
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>Bugs: OpenStack Documentation
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(docs.openstack.org)</link></para>
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</listitem>
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</itemizedlist>
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</section>
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<section xml:id="support-irc-channel">
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<title>The OpenStack IRC channel</title>
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<para>The OpenStack community lives in the #openstack IRC channel on the
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Freenode network. You can hang out, ask questions, or get immediate
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feedback for urgent and pressing issues. To install an IRC client or
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use a browser-based client, go to <link
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xlink:href="https://webchat.freenode.net"
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>https://webchat.freenode.net/</link>. You can also use Colloquy
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(Mac OS X, <link xlink:href="http://colloquy.info/"
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>http://colloquy.info/</link>), mIRC (Windows, <link
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xlink:href="http://www.mirc.com/">http://www.mirc.com/</link>),
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or XChat (Linux). When you are in the IRC channel and want to share
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code or command output, the generally accepted method is to use a
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Paste Bin. The OpenStack project has one at <link
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xlink:href="http://paste.openstack.org"
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>http://paste.openstack.org</link>. Just paste your longer
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amounts of text or logs in the web form and you get a URL that you
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can paste into the channel. The OpenStack IRC channel is
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<literal>#openstack</literal> on
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<literal>irc.freenode.net</literal>. You can find a list of all
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OpenStack IRC channels at <link
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xlink:href="https://wiki.openstack.org/wiki/IRC"
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>https://wiki.openstack.org/wiki/IRC</link>.</para>
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</section>
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<section xml:id="support-documentation-feedback">
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<title>Documentation feedback</title>
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<para>To provide feedback on documentation, join and use the
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<email>openstack-docs@lists.openstack.org</email> mailing list at
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<link xlink:href="http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack-docs">OpenStack
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Documentation Mailing List</link>, or <link xlink:href="https://bugs.launchpad.net/openstack-manuals/+filebug">report a bug</link>.</para>
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</section>
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<section xml:id="distro-support">
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<title>OpenStack distribution packages</title>
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<para>The following Linux distributions provide
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community-supported packages for OpenStack:</para>
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<itemizedlist>
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<listitem>
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<para><emphasis role="bold">Debian:</emphasis>
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<link
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xlink:href="http://wiki.debian.org/OpenStack"
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>http://wiki.debian.org/OpenStack</link></para>
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</listitem>
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<listitem>
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<para><emphasis role="bold">CentOS, Fedora, and Red
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Hat Enterprise Linux:</emphasis>
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<link xlink:href="https://www.rdoproject.org/"
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>https://www.rdoproject.org/</link></para>
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</listitem>
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<listitem>
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<para><emphasis role="bold">openSUSE and SUSE Linux
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Enterprise Server:</emphasis>
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<link
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xlink:href="http://en.opensuse.org/Portal:OpenStack"
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>http://en.opensuse.org/Portal:OpenStack</link></para>
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</listitem>
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<listitem>
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<para><emphasis role="bold">Ubuntu:</emphasis>
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<link
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xlink:href="https://wiki.ubuntu.com/ServerTeam/CloudArchive"
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>https://wiki.ubuntu.com/ServerTeam/CloudArchive</link></para>
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</listitem>
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</itemizedlist>
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</section>
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</appendix>
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