Mention keywords to highlight tech support
We have defined special keywords that allow people to highlight OpenStack Infra team members when needed, mention these in our IRC document. Change-Id: I7461c065c32984e574a57c674b3cf880966def8e
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@ -23,7 +23,8 @@ instead a user or developer looking for API documentation, see
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<https://twitter.com/openstackinfra>`_ on Twitter.
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<https://twitter.com/openstackinfra>`_ on Twitter.
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* the topic in IRC
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* the topic in IRC
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If you notice problems, report them via #openstack-infra on IRC or
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If you notice problems, report them via
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:ref:`#openstack-infra on IRC <irc-technical-support>` or
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use the `OpenStack-Infra mailing list
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use the `OpenStack-Infra mailing list
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<http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack-infra>`_.
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<http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack-infra>`_.
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@ -65,6 +65,8 @@ lines floods the channel and makes other communication difficult.
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.. _pastebin service: http://paste.openstack.org/
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.. _pastebin service: http://paste.openstack.org/
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.. _irc-technical-support:
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Technical Support
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Technical Support
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-----------------
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-----------------
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@ -75,6 +77,10 @@ OpenStack project, the channel can be quite busy. However, they are there to
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help, so if you have issues, asking in ``#openstack-infra`` is completely
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help, so if you have issues, asking in ``#openstack-infra`` is completely
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appropriate. Just remember that it's best to just ask your question, and that
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appropriate. Just remember that it's best to just ask your question, and that
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sometimes it might be extra busy so you might need to be patient.
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sometimes it might be extra busy so you might need to be patient.
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If there is an issue that seems to require urgent attention by someone with
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access to one of the servers, you can mention ``infra-root`` in your message.
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Likewise, if you would like to get the attention of the core reviewers for
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one of our configuration repositories, use the keyword ``config-core``.
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Persistent Clients and IRC Bouncers
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Persistent Clients and IRC Bouncers
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-----------------------------------
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-----------------------------------
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