Merge "Elaborate on the business value of documentation owners"

changes/57/654057/1
Zuul 4 years ago committed by Gerrit Code Review
commit 9529d4a45f
  1. 72
      reference/help-most-needed.rst

@ -49,29 +49,69 @@ for connecting with the right group of people to get resources up-to-speed.
1. Documentation owners
=======================
The #1 pain point in OpenStack, especially for new potential adopters, is
complexity. While cutting down complexity everwhere we can is critical,
Description
-----------
The #1 pain point in OpenStack, for contributors and users alike, is
complexity. While cutting down complexity everywhere we can is critical;
proper documentation is essential in addressing that complexity. It directly
benefits operators and users of OpenStack, but also facilitates ramping up
new direct contributors to the project itself.
benefits operators and users of OpenStack, but also facilitates ramping up new
direct contributors to the project itself.
The documentation team has been struggling with limited resources since the
dawn of OpenStack, despite the heroic efforts of previous team members. An
ambitious `plan`_ to further decentralize the Documentation team (and turn it
into a guidance and mentoring support team) has been outlined. To be
successful, this plan requires project teams to own their own documentation,
which means that the role of documentation owners will be critical.
dawn of OpenStack, despite the heroic efforts of previous team members. The
community outlined an ambitious `plan`_ to decentralize the Documentation team,
turning it into a guidance and mentoring support team. To be successful,
project teams need to own their documentation, which means that the role of
documentation owners will be critical.
Volunteers for this role will drive this ambitious transition, by being members
of their project team and members of the new decentralized documentation team.
On the long-term, they will become a reference go-to person in their project,
and respected mentors in the OpenStack community.
Value
-----
Increased Operational Efficiency
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Documentation naturally disseminates knowledge, but it should also be easy for
readers to find what they are looking for. This process reduces bottlenecks on
human resources and support by allowing users, operators, and contributors to
find answers to questions themselves. Less time spent answering common
questions means more time focusing on more complicated requests, maintenance,
and code.
Volunteers for this role will in the short term drive this ambitious
transition, by being members of their project team and members of the new
decentralized documentation team. On the long-term they will become a
reference go-to person in their project, and respected mentors in the
OpenStack community.
Faster Onboarding
~~~~~~~~~~~~~~~~~
Contributors come from all different backgrounds and experiences. As a result,
they often share similar questions about high-level concepts or processes used
within the OpenStack community or components. Consistently documenting
processes enables contributors without requiring them to pull tribal knowledge
from an existing developer. This documentation fast-tracks contributors to
making productive contributions.
Consistency
~~~~~~~~~~~
Users, customers, and operators are required to reference a vast pool of
documentation spread across multiple repositories and sites. Implementing
consistency in wording, format, content, and location provides readers with a
first-class experience. Additionally, users build confidence and trust in
software when it is well documented.
Contact
-------
Interested? Contact the Documentation PTL (pkovar) or the TC sponsor for
this item (dhellmann).
For questions about getting involved with this initiative, reach out to the
OpenStack Discuss mailing `list`_. You may also contact the `Documentation`_
PTL or the Technical Committee sponsor for this item (dhellmann).
.. _`plan`: https://review.openstack.org/#/c/472275/
.. _`list`: http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack-discuss
.. _`Documentation`: https://governance.openstack.org/tc/reference/projects/documentation.html
2. Community Infrastructure Sysadmins
=====================================

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