openstack-manuals/doc/contributor-guide/source/doc-bugs.rst

Documentation bugs

The Documentation team tracks all its work through bugs. This section includes the detailed overview of documentation bugs specifics.

The Documentation team uses the following projects for tracking documentation bugs across OpenStack:

• openstack-manuals is the default area for doc bugs in the openstack-manuals repository.
• OpenStack Security Guide Documentation is used for the security-doc repository.
• openstack-api-site is used for the api-site API repository.
• openstack-doc-tools is used for the doc-tools and openstackdocstheme repositories.

doc-impact.rst

Bug triage liaison

The documentation team assigns bug triage liaisons to ensure all bugs reported against OpenStack manuals are triaged in a timely manner.

If you are interested in serving as a bug triage liaison, there are several steps you will need to follow in order to be prepared.

Note

Read this page in full. Keep this document in mind at all times as it describes the duties of the liaison and how to triage bugs. In particular, it describes how to set bug importance, and how to select bug tags.

1. Before you begin to work on documentation bugs, you must join the openstack-doc-bugs team on Launchpad. For more information, see first_timers.
2. Sign up for openstack-manuals emails from Launchpad if you have not already:
   1. Navigate to the Launchpad openstack-manuals bug list.
   2. Click on the right hand side, Subscribe to bug mail.
   3. In the pop-up that is displayed, keep the recipient as Yourself, and name your subscription something useful like Docs Bugs. You can choose either option or how much mail you get, but keep in mind that getting mail for all changes - while informative - will result in several dozen emails per day at least.
3. Volunteer during the course of the Docs team meeting, when volunteers to be bug deputy are requested (usually towards the beginning of the meeting).
4. View your scheduled week on the Bug Triage Team page.
5. During your scheduled time as a liaison, if it is feasible for your timezone, plan on attending the Docs team meeting. That way if you have any CRITICAL or HIGH bugs, you can address them with the team.

Bug triaging process

The process of bug triaging consists of the following steps:

• Check if a bug was filed for a correct component (project). If not, either change the project or mark it as Invalid. For example, if the bug impacts the project-specific dev-ref, then mark it as Invalid.
• If the reported bug affects the ReST API, tools, openstackdocstheme, or the Security Guide, add the relevant project to the affected projects and remove openstack-manuals. For example, if the bug affects the ReST API, file a bug in openstack-api-site and remove openstack-manuals.
• Tag the bug for the appropriate guide. For example, for the networking-guide remove neutron from the affected projects if it only affects openstack-manuals and tag networking-guide.
• Set the bug to Invalid if it is a request for support or a troubleshooting request.
• Check if a similar bug was filed before. You may also check already verified bugs to see if the bug has been reported. If so, mark it as a duplicate of the previous bug.
• Verify if the bug meets the requirements of a good bug report by checking that the guidelines or checklist has been followed.
• Omitted information is still acceptable if the issue is clear. Use your good judgment and your experience and consult another core member or the PTL if in doubt. If the bug report requires more context, mark the bug as Incomplete, point the submitter to this document.

Doc bug triaging guidelines

Bug triaging is the process of reviewing new bugs, verifying whether a bug is valid or not, and gathering more information about it. Before being triaged, all the new bugs have the status New, and importance Undecided. Here are the definitions for available options for Status and Importance columns of any bug.

Status:

• New - Recently logged by a non-triaging person.
• Incomplete - Needs additional information before it can be triaged.
• Opinion - Does not fit the project but can still be discussed.
• Invalid - Not an issue for docs.
• Won't Fix - Documentation fixes won't fix the issue.
• Confirmed - Acknowledged that it is a documentation bug.
• Triaged - Comments in the bug indicate its scope and amount of work to be done.
• In Progress - Someone is working on it.
• Fix Committed - A fix is in the repository; Gerrit sets this automatically. Do not set this manually.
• Fix Released - A fix is published to the site.

Note

Since all documentation is released directly on docs.openstack.org, the "Fix Committed" status is deprecated. If a patch contains the line "Closes-Bug: #12345" (see git commit messages for details), our CI infrastructure automatically sets the bug to "Fix Released" once the patch is merged.

Importance:

• Critical - Data will be lost if this bug stays in; or it is so bad that we are better off fixing it than dealing with all the incoming questions about it. Also items on the website itself that prevent access are Critical doc bugs.
• High - Definitely need docs about this or a fix to current docs; docs are incomplete without this. Work on these first if possible.
• Medium - Need docs about this within a six-month release timeframe.
• Low - Docs are fine without this but could be enhanced by fixing this bug.
• Wishlist - Not really a bug but a welcome change. If something is wrong with the doc, mark the bug as Low rather than Wishlist.
• Undecided - Recently logged by a non-triaging person or requires more research before deciding its importance.

Tags for doc bugs

Depending on the area a bug affects, it has one or more tags. For example:

• low-hanging-fruit for documentation bugs that are straightforward to fix. If you are a newcomer, this is a way to start.
• sec guide, install guide, ops-guide, and other for specific guides.
• infra, theme for documentation bugs that are in the documentation build tool chain.

Tracking bugs by tag

If you need to regularly track activity relating to particular tags, you can set up email subscriptions by visiting the subscriptions page of the launchpad project:

1. Select Add a subscription.
2. Select the option to receive mail for bugs affecting the project that are added or changed in any way.
3. Check the Bugs must match this filter checkbox.
4. Select the Tags subsection.
5. Populate the tag(s) you want to track.
6. Create the subscription.

Bugs for third-party drivers

Bugs to update tables for the configuration references use the tag autogenerate-config-docs.

For updates of specific sections or adding of new drivers, follow the specification Proprietary driver docs in openstack-manuals and assign the bug to the contact person that is mentioned on the Vendor driver page. If this is a new driver with no documentation yet, assign the bug to the committer of the change that triggered the bug report, mark it as Wishlist and ask the committer to read and follow the specification and handle it since the documentation team will not document third-party drivers.

Filing a bug

Bugs differ depending on:

• The way they are filed:
  • Manually
  • Automatically (through the DocImpact flag)
• The required changes:
  • Fix spelling errors or formatting
  • Update existing content
  • Add new content

Important

Do not file a bug with troubleshooting issues. If you are experiencing problems with your environment, and you are following the installation tutorials, seek assistance from the relevant team and operations specialists on IRC, ask.openstack.org or the OpenStack mailing list.

For more information about the relevant IRC channels, see the OpenStack IRC wiki.

For more information about the OpenStack mailing list, see the Mailing lists wiki.

A bug should be filed only if the documentation itself is found to be incorrect.

Working on documentation bugs

Do not work on a documentation bug until it is set to 'Confirmed'. Ideally, someone other than the reporter will confirm the bug for you. Once the changes are made in a patch, they are reviewed and approved, just like other OpenStack code.

To pick up a documentation bug or mark a bug as related to the documentation, go to the aggregated list of documentation bugs from all OpenStack projects.