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Delete the extra "`" in identity_troubleshoot.rst Change-Id: Ia7e96861c1d2ec622cb49d0d4fea60ee56fa1ded
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177 lines
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=================================
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Troubleshoot the Identity service
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=================================
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To troubleshoot the Identity service, review the logs in the
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``/var/log/keystone/keystone.log`` file.
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.. note
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Use the :file:`/etc/keystone/logging.conf` file to configure the
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location of log files.
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The logs show the components that have come in to the WSGI request, and
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ideally show an error that explains why an authorization request failed.
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If you do not see the request in the logs, run keystone with the
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:option:`--debug` parameter. Pass the :option:`--debug` parameter before the
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command parameters.
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Debug PKI middleware
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~~~~~~~~~~~~~~~~~~~~
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If you receive an ``Invalid OpenStack Identity Credentials`` message when
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you talk to an OpenStack service, it might be caused by the changeover from
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UUID tokens to PKI tokens in the Grizzly release. Learn how to troubleshoot
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this error.
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The PKI-based token validation scheme relies on certificates from
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Identity that are fetched through HTTP and stored in a local directory.
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The location for this directory is specified by the ``signing_dir``
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configuration option. In your services configuration file, look for a
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section like this:
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.. code-block:: ini
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:linenos:
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[keystone_authtoken]
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signing_dir = /var/cache/glance/api
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auth_uri = http://controller:5000/v2.0
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identity_uri = http://controller:35357
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admin_tenant_name = service
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admin_user = glance
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The first thing to check is that the ``signing_dir`` does, in fact,
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exist. If it does, check for certificate files:
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.. code::
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$ ls -la /var/cache/glance/api/
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.. code::
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total 24
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drwx------. 2 ayoung root 4096 Jul 22 10:58 .
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drwxr-xr-x. 4 root root 4096 Nov 7 2012 ..
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-rw-r-----. 1 ayoung ayoung 1424 Jul 22 10:58 cacert.pem
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-rw-r-----. 1 ayoung ayoung 15 Jul 22 10:58 revoked.pem
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-rw-r-----. 1 ayoung ayoung 4518 Jul 22 10:58 signing_cert.pem
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This directory contains two certificates and the token revocation list.
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If these files are not present, your service cannot fetch them from
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Identity. To troubleshoot, try to talk to Identity to make sure it
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correctly serves files, as follows:
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.. code::
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$ curl http://localhost:35357/v2.0/certificates/signing
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This command fetches the signing certificate:
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.. code::
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Certificate:
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Data:
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Version: 3 (0x2)
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Serial Number: 1 (0x1)
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Signature Algorithm: sha1WithRSAEncryption
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Issuer: C=US, ST=Unset, L=Unset, O=Unset, CN=www.example.com
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Validity
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Not Before: Jul 22 14:57:31 2013 GMT
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Not After : Jul 20 14:57:31 2023 GMT
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Subject: C=US, ST=Unset, O=Unset, CN=www.example.com
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Note the expiration dates of the certificate:
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.. code::
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Not Before: Jul 22 14:57:31 2013 GMT
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Not After : Jul 20 14:57:31 2023 GMT
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The token revocation list is updated once a minute, but the certificates
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are not. One possible problem is that the certificates are the wrong
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files or garbage. You can remove these files and run another command
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against your server; they are fetched on demand.
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The Identity service log should show the access of the certificate
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files. You might have to turn up your logging levels. Set
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``debug = True`` and ``verbose = True`` in your Identity configuration
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file and restart the Identity server.
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.. code::
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(keystone.common.wsgi): 2013-07-24 12:18:11,461 DEBUG wsgi __call__
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arg_dict: {}
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(access): 2013-07-24 12:18:11,462 INFO core __call__ 127.0.0.1 - - [24/Jul/2013:16:18:11 +0000]
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"GET http://localhost:35357/v2.0/certificates/signing HTTP/1.0" 200 4518
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If the files do not appear in your directory after this, it is likely
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one of the following issues:
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* Your service is configured incorrectly and cannot talk to Identity.
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Check the ``auth_port`` and ``auth_host`` values and make sure that
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you can talk to that service through cURL, as shown previously.
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* Your signing directory is not writable. Use the ``chmod`` command to
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change its permissions so that the service (POSIX) user can write to
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it. Verify the change through ``su`` and ``touch`` commands.
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* The SELinux policy is denying access to the directory.
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SELinux troubles often occur when you use Fedora or RHEL-based packages and
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you choose configuration options that do not match the standard policy.
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Run the ``setenforce permissive`` command. If that makes a difference,
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you should relabel the directory. If you are using a sub-directory of
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the ``/var/cache/`` directory, run the following command:
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.. code::
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# restorecon /var/cache/
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If you are not using a ``/var/cache`` sub-directory, you should. Modify
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the ``signing_dir`` configuration option for your service and restart.
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Set back to ``setenforce enforcing`` to confirm that your changes solve
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the problem.
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If your certificates are fetched on demand, the PKI validation is
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working properly. Most likely, the token from Identity is not valid for
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the operation you are attempting to perform, and your user needs a
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different role for the operation.
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Debug signing key file errors
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~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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If an error occurs when the signing key file opens, it is possible that
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the person who ran the ``keystone-manage pki_setup`` command to generate
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certificates and keys did not use the correct user. When you run the
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``keystone-manage pki_setup`` command, Identity generates a set of
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certificates and keys in ``/etc/keystone/ssl*``, which is owned by
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``root:root``.
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This can present a problem when you run the Identity daemon under the
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keystone user account (nologin) when you try to run PKI. Unless you run
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the ``chown`` command against the files ``keystone:keystone``, or run the
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``keystone-manage pki_setup`` command with the :option:`--keystone-user` and
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:option:`--keystone-group` parameters, you will get an error. For example:
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.. code::
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2012-07-31 11:10:53 ERROR [keystone.common.cms] Error opening signing key file
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/etc/keystone/ssl/private/signing_key.pem
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140380567730016:error:0200100D:system library:fopen:Permission
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denied:bss_file.c:398:fopen('/etc/keystone/ssl/private/signing_key.pem','r')
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140380567730016:error:20074002:BIO routines:FILE_CTRL:system lib:bss_file.c:400:
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unable to load signing key file
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Flush expired tokens from the token database table
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~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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As you generate tokens, the token database table on the Identity server
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grows. To clear the token table, an administrative user must run the
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``keystone-manage token_flush`` command to flush the tokens. When you
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flush tokens, expired tokens are deleted and traceability is eliminated.
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Use ``cron`` to schedule this command to run frequently based on your
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workload. For large workloads, running it every minute is recommended.
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