openstack-ansible/doc/source/draft-operations-guide/troubleshooting.rst

Troubleshooting

This chapter is intended to help troubleshoot and resolve operational issues in an OpenStack-Ansible deployment.

Networking

This section focuses on troubleshooting general host-to-host communication required for the OpenStack control plane to function properly.

This does not cover any networking related to instance connectivity.

These instructions assume an OpenStack-Ansible installation using LXC containers, VXLAN overlay, and the Linuxbridge ml2 driver.

Network List

1. HOST_NET (Physical Host Management and Access to Internet)
2. CONTAINER_NET (LXC container network used Openstack Services)
3. OVERLAY_NET (VXLAN overlay network)

Useful network utilities and commands:

# ip link show [dev INTERFACE_NAME]
# arp -n [-i INTERFACE_NAME]
# ip [-4 | -6] address show [dev INTERFACE_NAME]
# ping <TARGET_IP_ADDRESS>
# tcpdump [-n -nn] < -i INTERFACE_NAME > [host SOURCE_IP_ADDRESS]
# brctl show [BRIDGE_ID]
# iptables -nL
# arping [-c NUMBER] [-d] <TARGET_IP_ADDRESS>

Troubleshooting host-to-host traffic on HOST_NET

Perform the following checks:

• Check physical connectivity of hosts to physical network
• Check interface bonding (if applicable)
• Check VLAN configurations and any necessary trunking to edge ports on physical switch
• Check VLAN configurations and any necessary trunking to uplink ports on physical switches (if applicable)
• Check that hosts are in the same IP subnet or have proper routing between them
• Check there are no iptables applied to the hosts that would deny traffic

IP addresses should be applied to physical interface, bond interface, tagged sub-interface, or in some cases the bridge interface:

# ip address show dev bond0
14: bond0: <BROADCAST,MULTICAST,MASTER,UP,LOWER_UP> mtu 1500..UP...
link/ether a0:a0:a0:a0:a0:01 brd ff:ff:ff:ff:ff:ff
inet 10.240.0.44/22 brd 10.240.3.255 scope global bond0
   valid_lft forever preferred_lft forever
...

Troubleshooting host-to-host traffic on CONTAINER_NET

Perform the following checks:

• Check physical connectivity of hosts to physical network
• Check interface bonding (if applicable)
• Check VLAN configurations and any necessary trunking to edge ports on physical switch
• Check VLAN configurations and any necessary trunking to uplink ports on physical switches (if applicable)
• Check that hosts are in the same subnet or have proper routing between them
• Check there are no iptables applied to the hosts that would deny traffic
• Check to verify that physical interface is in the bridge
• Check to verify that veth-pair end from container is in br-mgmt

IP address should be applied to br-mgmt:

# ip address show dev br-mgmt
18: br-mgmt: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500...UP...
link/ether a0:a0:a0:a0:a0:01 brd ff:ff:ff:ff:ff:ff
inet 172.29.236.44/22 brd 172.29.239.255 scope global br-mgmt
   valid_lft forever preferred_lft forever
...

IP address should be applied to eth1 inside the LXC container:

# ip address show dev eth1
59: eth1: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500...UP...
link/ether b1:b1:b1:b1:b1:01 brd ff:ff:ff:ff:ff:ff
inet 172.29.236.55/22 brd 172.29.239.255 scope global eth1
   valid_lft forever preferred_lft forever
   ...

br-mgmt should contain veth-pair ends from all containers and a physical interface or tagged-subinterface:

# brctl show br-mgmt
bridge name bridge id          STP enabled  interfaces
br-mgmt     8000.abcdef12345   no           11111111_eth1
                                            22222222_eth1
                                            ...
                                            bond0.100
                                            99999999_eth1
                                            ...

Troubleshooting host-to-host traffic on OVERLAY_NET

Perform the following checks:

• Check physical connectivity of hosts to physical network
• Check interface bonding (if applicable)
• Check VLAN configurations and any necessary trunking to edge ports on physical switch
• Check VLAN configurations and any necessary trunking to uplink ports on physical switches (if applicable)
• Check that hosts are in the same subnet or have proper routing between them
• Check there are no iptables applied to the hosts that would deny traffic
• Check to verify that physcial interface is in the bridge
• Check to verify that veth-pair end from container is in br-vxlan

IP address should be applied to br-vxlan:

# ip address show dev br-vxlan
21: br-vxlan: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500...UP...
link/ether a0:a0:a0:a0:a0:02 brd ff:ff:ff:ff:ff:ff
inet 172.29.240.44/22 brd 172.29.243.255 scope global br-vxlan
   valid_lft forever preferred_lft forever
   ...

IP address should be applied to eth10 inside the required LXC containers:

# ip address show dev eth10
67: eth10: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 150...UP...
link/ether b1:b1:b1:b1:b1:02 brd ff:ff:ff:ff:ff:ff
inet 172.29.240.55/22 brd 172.29.243.255 scope global eth10
   valid_lft forever preferred_lft forever
   ...

br-vxlan should contain veth-pair ends from required LXC containers and a physical interface or tagged-subinterface:

# brctl show br-vxlan
bridge name     bridge id          STP enabled  interfaces
br-vxlan        8000.ghijkl123456  no           bond1.100
                                                3333333_eth10

Checking services

You can check the status of an OpenStack service by accessing every controller node and running the service <SERVICE_NAME> status.

See the following links for additional information to verify OpenStack services:

• Identity service (keystone)
• Image service (glance)
• Compute service (nova)
• Networking service (neutron)
• Block Storage service
• Object Storage service (swift)

Restarting services

Restart your OpenStack services by accessing every controller node. Some OpenStack services will require restart from other nodes in your environment.

The following table lists the commands to restart an OpenStack service.

Restarting OpenStack services

OpenStack service	Commands
Image service
Compute service (controller node)
Compute service (compute node)
Networking service
Networking service (compute node)
Block Storage service
Object Storage service

Troubleshooting Instance connectivity issues

This section will focus on troubleshooting general instance (VM) connectivity communication. This does not cover any networking related to instance connectivity. This is assuming a OpenStack-Ansible install using LXC containers, VXLAN overlay and the Linuxbridge ml2 driver.

Data flow example

COMPUTE NODE
                                               +-------------+    +-------------+
                               +->"If VXLAN"+->+  *br vxlan  +--->+  bond#.#00  +---+
                               |               +-------------+    +-------------+   |
                +-------------+                                                      |   +-----------------+
Instance +--->  | brq bridge  |++                                                    +-->| physical network|
                +-------------+                                                      |   +-----------------+
                               |               +-------------+    +-------------+   |
                               +->"If  VLAN"+->+   br vlan   +--->+    bond1    +---+
                                               +-------------+    +-------------+



NETWORK NODE
                                  +-------------+    +-------------+   +-----------------+
                  +->"If VXLAN"+->+  *bond#.#00 +--->+ *br vxlan   +-->+*Container eth10 +
                  |               +-------------+    +-------------+   +-----------------+
+----------------+                                                                         |       +-------------+
|physical network|++                                                                       +--->+ |  brq bridge  |+--> Neutron DHCP/Router
+----------------+                                                                         |       +-------------+
                  |               +-------------+    +-------------+   +-----------------+
                  +->"If  VLAN"+->+   bond1     +--->+  br vlan    +-->+ Container eth11 +
                                  +-------------+    +-------------+   +-----------------+

Preliminary troubleshooting questions to answer:

• Which compute node is hosting the VM in question?
• Which interface is used for provider network traffic?
• Which interface is used for VXLAN overlay?
• Is the connectivity issue ingress to the instance?
• Is the connectivity issue egress from the instance?
• What is the source address of the traffic?
• What is the destination address of the traffic?
• Is there a Neutron router in play?
• Which network node (container) is the router hosted?
• What is the tenant network type?

If VLAN:

Does physical interface show link and all VLANs properly trunked across physical network?

No:

• Check cable, seating, physical switchport configuration, interface/bonding configuration, and general network configuration. See general network troubleshooting documentation.

Yes:

• Good!
• Continue!

Important

Do not continue until physical network is properly configured.

Does the instance's IP address ping from network's DHCP namespace or other instances in the same network?

No:

• Check nova console logs to see if the instance ever received its IP address initially.
• Check Neutron security-group-rules, consider adding allow ICMP rule for testing.
• Check that linux bridges contain the proper interfaces. on compute and network nodes.
• Check Neutron DHCP agent logs.
• Check syslogs.
• Check Neutron linux bridge logs.

Yes:

• Good! This suggests that the instance received its IP address and can reach local network resources.
• Continue!

Important

Do not continue until instance has an IP address and can reach local network resources like DHCP.

Does the instance's IP address ping from the gateway device (Neutron router namespace or another gateway device)?

No:

• Check Neutron L3 agent logs (if applicable).
• Check Neutron linuxbridge logs.
• Check physical interface mappings.
• Check Neutron Router ports (if applicable).
• Check that linux bridges contain the proper interfaces on compute and network nodes.
• Check Neutron security-group-rules, consider adding allow ICMP rule for testing.

Yes:

• Good! The instance can ping its intended gateway. The issue may be north of the gateway or related to the provider network.
• Check "gateway" or host routes on the Neutron subnet.
• Check Neutron security-group-rules, consider adding ICMP rule for testing.
• Check Neutron FloatingIP associations (if applicable).
• Check Neutron Router external gateway information (if applicable).
• Check upstream routes, NATs or access-control-lists.

Important

Do not continue until the instance can reach its gateway.

If VXLAN:

Does physical interface show link and all VLANs properly trunked across physical network?

No:

• Check cable, seating, physical switchport configuration, interface/bonding configuration, and general network configuration. See general network troubleshooting documentation.

Yes:

• Good!
• Continue!

Important

Do not continue until physical network is properly configured.

Are VXLAN VTEP addresses able to ping each other?

No:

• Check br-vxlan interface on Compute and eth10 inside the Neutron network agent container.
• Check veth pairs between containers and linux bridges on the host.
• Check that linux bridges contain the proper interfaces on compute and network nodes.

Yes:

• Check ml2 config file for local VXLAN IP and other VXLAN configuration settings.

• Check VTEP learning method (multicast or l2population):

  • If multicast, make sure the physical switches are properly allowing and distributing multicast traffic.

Important

Do not continue until VXLAN endpoints have reachability to each other.

Does the instance's IP address ping from network's DHCP namespace or other instances in the same network?

No:

• Check Nova console logs to see if the instance ever received its IP address initially.
• Check Neutron security-group-rules, consider adding allow ICMP rule for testing.
• Check that linux bridges contain the proper interfaces on compute and network nodes.
• Check Neutron DHCP agent logs.
• Check syslogs.
• Check Neutron linux bridge logs.
• Check that Bridge Forwarding Database (fdb) contains the proper entries on both the compute and Neutron agent container.

Yes:

• Good! This suggests that the instance received its IP address and can reach local network resources.

Important

Do not continue until instance has an IP address and can reach local network resources.

Does the instance's IP address ping from the gateway device (Neutron router namespace or another gateway device)?

No:

• Check Neutron L3 agent logs (if applicable).
• Check Neutron linux bridge logs.
• Check physical interface mappings.
• Check Neutron router ports (if applicable).
• Check that linux bridges contain the proper interfaces on compute and network nodes.
• Check Neutron security-group-rules, consider adding allow ICMP rule for testing.
• Check that Bridge Forwarding Database (fdb) contains the proper entries on both the compute and Neutron agent container.

Yes:

• Good! The instance can ping its intended gateway.
• Check gateway or host routes on the Neutron subnet.
• Check Neutron security-group-rules, consider adding ICMP rule for testing.
• Check Neutron FloatingIP associations (if applicable).
• Check Neutron Router external gateway information (if applicable).
• Check upstream routes, NATs or access-control-lists.

Diagnose Image service issues

The glance-registry handles the database operations for managing the storage of the image index and properties. The glance-api handles the API interactions and image store.

To troubleshoot problems or errors with the Image service, refer to /var/log/glance-api.log and /var/log/glance-registry.log inside the glance api container.

You can also conduct the following activities which may generate logs to help identity problems:

1. Download an image to ensure that an image can be read from the store.
2. Upload an image to test whether the image is registering and writing to the image store.
3. Run the openstack image list command to ensure that the API and registry is working.

For an example and more information, see Verify operation <https://docs.openstack.org/newton/install-guide-ubuntu/glance-verify.html>_. and Manage Images <https://docs.openstack.org/user-guide/common/cli-manage-images.html>_

RabbitMQ issues

Analyze RabbitMQ queues

Analyze OpenStack service logs and RabbitMQ logs

Failed security hardening after host kernel upgrade from version 3.13

Ubuntu kernel packages newer than version 3.13 contain a change in module naming from nf_conntrack to br_netfilter. After upgrading the kernel, run the openstack-hosts-setup.yml playbook against those hosts. For more information, see OSA bug 157996.

Cached Ansible facts issues

At the beginning of a playbook run, information about each host is gathered, such as:

• Linux distribution
• Kernel version
• Network interfaces

To improve performance, particularly in large deployments, you can cache host facts and information.

OpenStack-Ansible enables fact caching by default. The facts are cached in JSON files within /etc/openstack_deploy/ansible_facts.

Fact caching can be disabled by running export ANSIBLE_CACHE_PLUGIN=memory. To set this permanently, set this variable in /usr/local/bin/openstack-ansible.rc. Refer to the Ansible documentation on fact caching for more details.

Forcing regeneration of cached facts

Cached facts may be incorrect if the host receives a kernel upgrade or new network interfaces. Newly created bridges also disrupt cache facts.

This can lead to unexpected errors while running playbooks, and require cached facts to be regenerated.

Run the following command to remove all currently cached facts for all hosts:

# rm /etc/openstack_deploy/ansible_facts/*

New facts will be gathered and cached during the next playbook run.

To clear facts for a single host, find its file within /etc/openstack_deploy/ansible_facts/ and remove it. Each host has a JSON file that is named after its hostname. The facts for that host will be regenerated on the next playbook run.

Failed ansible playbooks during an upgrade

Container networking issues

All LXC containers on the host have at least two virtual Ethernet interfaces:

• eth0 in the container connects to lxcbr0 on the host
• eth1 in the container connects to br-mgmt on the host

Note

Some containers, such as cinder, glance, neutron_agents, and swift_proxy have more than two interfaces to support their functions.

Predictable interface naming

On the host, all virtual Ethernet devices are named based on their container as well as the name of the interface inside the container:

${CONTAINER_UNIQUE_ID}_${NETWORK_DEVICE_NAME}

As an example, an all-in-one (AIO) build might provide a utility container called aio1_utility_container-d13b7132. That container will have two network interfaces: d13b7132_eth0 and d13b7132_eth1.

Another option would be to use the LXC tools to retrieve information about the utility container. For example:

# lxc-info -n aio1_utility_container-d13b7132

Name:           aio1_utility_container-d13b7132
State:          RUNNING
PID:            8245
IP:             10.0.3.201
IP:             172.29.237.204
CPU use:        79.18 seconds
BlkIO use:      678.26 MiB
Memory use:     613.33 MiB
KMem use:       0 bytes
Link:           d13b7132_eth0
 TX bytes:      743.48 KiB
 RX bytes:      88.78 MiB
 Total bytes:   89.51 MiB
Link:           d13b7132_eth1
 TX bytes:      412.42 KiB
 RX bytes:      17.32 MiB
 Total bytes:   17.73 MiB

The Link: lines will show the network interfaces that are attached to the utility container.

Review container networking traffic

To dump traffic on the br-mgmt bridge, use tcpdump to see all communications between the various containers. To narrow the focus, run tcpdump only on the desired network interface of the containers.